Privacy Policy

Privacy Policy

1. Introduction
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Luminary Health Providers ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.luminaryhealthproviders.com).
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Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
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2. Information We Collect
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2.1 Information You Provide to Us
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We may collect personal information that you voluntarily provide when you:

• Contact us through our website forms
• Request information about our services
• Subscribe to our newsletter or updates
• Apply for employment
• Engage with us for consulting services

This information may include:

• Name
• Email address
• Phone number
• Company name and job title
• Message content
• Any other information you choose to provide

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2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
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Technical Information:‍

• IP address
• Browser type and version
• Operating system
• Device type
• Time zone setting

Usage Information:

• Pages visited
• Time spent on pages
• Links clicked
• Referring website
• Date and time of visit

This information is collected through:

• Cookies: Small data files stored on your device
• Web beacons: Electronic images that track page views
• Analytics tools: Such as Google Analytics

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners or referral sources
• Publicly available sources
• Marketing and analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Business Operations

• Responding to your inquiries and requests
• Providing information about our services
• Communicating with prospective and current clients
• Processing consulting agreements
• Managing client relationships

3.2 Website Improvement

• Analyzing website usage and trends
• Improving website functionality and user experience
• Troubleshooting technical issues
• Maintaining website security

3.3 Marketing and Communications

• Sending newsletters and updates (with your consent)
• Providing information about services you might find valuable
• Marketing our services to prospective clients

3.4 Legal and Compliance

• Complying with legal obligations
• Enforcing our Terms and Conditions
• Protecting our rights and property
• Preventing fraud and security threats

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on:

• Consent: You have given clear consent for us to process your personal information for a specific purpose‍
• Contract: Processing is necessary to fulfill our contract with you‍
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate business interests, provided it does not override your rights

5. How We Share Your Information
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We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
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5.1 Service Providers
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We may share information with third-party service providers who perform services on our behalf, including:

• Website hosting providers
• Email service providers
• Analytics providers
• IT support and security providers

These providers are contractually obligated to use your information only as necessary to provide their services and to protect your information.
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5.2 Business Transfers
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If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or website notice.
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5.3 Legal Requirements
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We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal processes
• Protection of our rights, property, or safety

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. HIPAA and Protected Health Information (PHI)

IMPORTANT: This website is NOT a secure communication channel for protected health information (PHI) under HIPAA.

Do not transmit any PHI through:

• Website contact forms
• Email to general company addresses
• Any public-facing communication channels

For engagements involving PHI:

• Secure communication channels will be established
• HIPAA-compliant systems will be used
• All HIPAA requirements will be followed

If you accidentally submit PHI through this website, please contact us immediately at admin@luminaryhealthproviders.com.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Functional Cookies: Enable enhanced functionality and personalization
Marketing Cookies: Track visitors across websites to display relevant advertisements

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General retention periods:

• Inquiry information: 2 years from last contact
• Client information: 7 years after engagement ends (for legal and tax purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: Aggregated data retained indefinitely

9. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit (SSL/TLS)
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have the following rights:

10.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format

‍10.2 Correction

• Request correction of inaccurate or incomplete information

‍10.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)

10.4 Restriction

• Request restriction of processing of your personal information

10.5 Objection

• Object to processing of your personal information for direct marketing purposes

10.6 Withdraw Consent

• Withdraw consent at any time (where processing is based on consent)

‍10.7 Opt-Out of Marketing

• Unsubscribe from marketing communications via the link in emails or by contacting us

To exercise your rights, contact us at: privacy@luminaryhealthproviders.com

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

Request information about:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collecting information
• Categories of third parties we share information with

11.2 Right to Delete

Request deletion of your personal information (subject to exceptions)

11.3 Right to Opt-Out

Opt-out of the "sale" of personal information (Note: We do not sell personal information)

11.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request: privacy@luminaryhealthproviders.com or call [phone number]

We will verify your identity before processing requests.

12. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our website, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 

Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.

16. Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, there is no industry standard for how to respond to these signals. Our website does not respond to Do Not Track signals at this time.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Luminary Health Providers
Email: admin@luminaryhealthproviders.com
Website: www.luminaryhealthproviders.com

18. Complaints

If you believe we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with:

U.S. Residents: Federal Trade Commission (FTC) at www.ftc.gov/complaint

EEA Residents: Your local data protection authority

California Residents: California Attorney General at oag.ca.gov/contact/consumer-complaint-against-business-or-company

Acknowledgment

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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